We ship our products from Australia
We ship internationally to most countries *
* Due to COVID-19, there are some countries we can no longer deliver to.
Domestic Orders typically takes 2-6 working days to be delivered
Express: typically takes 2-6 working days to be delivered
Standard: typically takes 7-15 working days to be delivered
Time frames are estimates and from the date your order is dispatched and does not include time for customs clearance. There may be delays expected especially during peak seasons and from business interruptions caused by COVID-19
Free shipping available for:
· Within Australia:
Free domestic shipping for orders $50 AUD or more
Free standard shipping for orders $60 AUD or more (or equivalent)
Free express shipping for orders $80 AUD or more (or equivalent)
Once the order has been dispatched it is no longer possible for us to amend the address. It is the customers responsibility to ensure that the shipping address is accurately entered.
Should the package not be delivered due to an incorrect address, the order will not be refunded by Petite Cosmetics.
International orders may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Petite Cosmetics.
Should the package be refused by the customer due to customs, the order will not be refunded by Petite Cosmetics.
If you have any questions regarding your order, please email firstname.lastname@example.org
Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged to email@example.com and we will be happy to assist you with a replacement or refund.
Our lashes are handmade and discrepancies may occur. If the lashes differ from one another in regards to hair assignment this does not constitute damaged items.
If you are able to contact us before your order has been dispatched, we may be able to help you amend or cancel your order.
Unfortunately we cannot amend or cancel your order once it has already been dispatched.
E-mail us at firstname.lastname@example.org for any order amendments or cancellations.